This is my favorite mascara and I’ve tried so many! There.does require some attention when using to get the best result however. I have read complaints about the second step “filler/extender” falling off on face during wear and I’ve experienced this myself. What I’ve come to realize is the mascara itself must be moist enough for second step to adhere to lash and over time all mascaras will dry out. Tightening the mascara cap after using is first step but as product begins to dry out what do you do? My solution is to add a drop or two of sterile saline eye drops into mascara and mix well using it’s brush. The only negative thing to me is the spooly brush. I saved and use a spooly brush from a Maybelline volume express as needed ( I washed it with soap and water and keep it clean)
